Welcome to FlexCore! Below are answers to some of the most common questions from our members to help make your gym experience smooth and stress-free.
🕒 What are FlexCore’s hours?
Most locations are open 5 AM – 11 PM, 7 days a week. Some 24/7 locations are available for All-Access and Elite Wellness members. Check the FlexCore app or your home gym’s page for exact hours.
🏋️♀️ How do I book a personal training session?
You can book personal training through the FlexCore app or speak directly with the front desk. First-time clients receive a free consultation.
🔁 Can I freeze or pause my membership?
Yes! You can pause your membership for up to 3 months per calendar year. Just contact your home gym or submit a request through the app.
🧼 What’s your gym etiquette and cleaning policy?
Please wipe down all equipment after use, re-rack weights, and limit machine use to 30 minutes during peak hours. We have sanitizing stations throughout the gym and staff who clean daily.
👥 Can I bring a guest?
All-Access and Elite Wellness members can bring one guest per month for free. Additional day passes are available at a discounted rate for members.
❄️ How do I reserve the cold plunge or sauna? (Elite Tier Only)
Reservations can be made in the app under "Wellness Amenities" or at the front desk. Walk-ins are allowed if no reservation is active.
💳 How can I update my billing info or cancel?
Log in to your FlexCore account online or in the app. You can manage your billing, change plans, or request a cancellation from there. Need help? Contact Member Support through the Help Center.
Still have questions? Submit a support request or stop by your front desk—we’re here to help!
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